Acer Indonesia ranks among the world’s top ten branded PC vendors, designing and marketing easy, dependable IT solutions that empower people to reach their goals and enhance their lives. In 2000, Acer spun-off its manufacturing operation to focus on globally marketing its brand-name products: desktop and mobile PCs, servers and storage, displays, peripherals, and e-business solutions for business, government, education, and home users. Vision A reputable winner in the knowledge-based economy through innovative business models, and marketing of IT products and services. Mission Breaking barriers between people and technology signifies the company’s long-term vision and direction, to bridge the gap between technology and its users.
We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :
Acer Customer Service Center Supervisor (Jakarta Raya)
Responsibilities:
* Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI
* Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
* Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
* Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
* Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team
* Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior
Requirements:
* Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
* Maximum 35 years old
* Minimum 5 years working experience in supervisory level
* Experience in Service Center Operation in Electronic/Consumer Electronics and IT industries
* Self motivation and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Strong understanding of available and emerging technologies is essential
CRM Specialist (Jakarta Raya)
Responsibilities:
* Assist Superior in implementing IT related projects, support daily operations, and maintain user profile/authorization with regard to IT business applications in order to ensure the project deliverables meet user’s requirement and expectation
* Maintain, test, and monitor business applications, including coordinating the installation of computer programs and systems in order to ensure the project implemented in accordance to standard methodology and follow the best practice
* Maintain business production system (applications, interfaces, workflow, alert, etc.) to support the availability and continuity of business operation
* Provide business process consultancy to the business users in order to seek for better business solution
* Develop, document and revise system design procedures, test procedures and ality standards
* Determine computer software or hardware needed to set up or alter system, also liaise with system administrator for verification
Requirements:
* Male/female
* Minimum Bachelor Degree in Information Management/Engineering/Science from reputable University
* Minimum 3 years working experience in IT Management and experience in implementing ERP and CRM
* Having knowledge in Business analytical and logical/firm judgment
* Strong business process knowledge (ERP, CRM)
* Having skills in programming (.NET, Oracle, Progress) is essential
* Self motivation and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Strong understanding of available and emerging technologies is essential
* English is mandatory, mandarin would be an advantage
CS Development Executive (Jakarta Raya)
Responsibilities:
* Sell Options & Accessories using database of Contact Center & Warranty database
* Follow up sales thru distributors to ensure the stock availability and target achievement
* Liaise with other related department especially Service Logistics in order to conduct Factory Outlet
* Develop and coordinate marketing campaign regularly to promote Options & Accessories
* Facilitate communication among MSR, Service Operation, Reseller & Distributors
* Develop report covers Sales, Reseller Stock, Activities, Suggestion & Plan
* Maintain Pricing Structure of Options & Super care
Requirements:
* Female, minimum Bachelor degree majoring in Marketing or Management
* Minimum 2 years working experience in sales activities or service center in IT / Electronic / consumer electronic
* Self motivation and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Good communication skills
Finance (Treasury) Executive (Jakarta Raya)
Responsibilities:
* Collect and prepare Account Payable document for payment process to support operational activities
* Administer all transactions in accordance with the prevailing system and procedure in order to ease in providing financial report and maintain a proper documentation
* Maintain payment transactions into system following SOP
* Verify the invoice/quotation towards the received payment in order to ensure the accuracy of the received amount before closing the data
* To do offsetting between invoices by system and cash received into system for fews branches service center
* Arrange Petty Cash
* Filling & keep well all documents
Requirements:
* Female, max 35 years old
* Minimum Bachelor degree (S1), majoring in Accounting from reputable University
* Minimum of 2 years working experience in Treasury, at Accounting firm will be an advantage
* Familiar with financial statement, processes, data, systems
* Excellent quantitative and analytics skill
* Good communication skills
* Able to work and deliver in high pressure environment
* Proficient in English, Mandarin will be preferable
ISO & Service Quality Executive (Jakarta Raya)
Responsibilities:
* Assist Superior in arranging Customer Service Management System documentation in order to ensure the quality manual, procedures, and work instruction are aligned with ISO 9001 requirement
* Conduct internal quality audit in Customer Service Division to assure proper implementation of all policies and procedures
* Assist Superior in developing internal auditor to make sure adequate skill and knowledge of ISO 9001 auditing
* Monitor, revise and socialize new/updated Quality Management System documentation
* Assist Superior in creating and developing Service Quality culture in Customer Service Division
* Assist departments in implementation of Customer Service Management System so as to ensure each procedure and work instructions are complied by every department.
* Assist Superior in developing new applicable International Standard to improve quality of service
* Facilitate and assist Quality Improvement Team in achieving improvement projects.
* Assist Superior in monitoring the implementation of Service Standard in order to be aligned with the agreed procedure
Requirements:
* Minimum Bachelor degree (S1) majoring in Management or Technical
* Minimum 3 years working experience in quality management system (ISO 9001:2000) in service industry
* Willing to frequent travel
* Having teaching skill will be advantage
* Self motivation and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Good communication skills
Technical Sales Support - Pre Sales (Jakarta Raya)
Responsibilities:
* Provide best solution from technical side based on customer needs of Acer products in order to support sales team in achieving the agreed sales target
* Prepare and deliver presentation to external party with focus on the technical knowledge regarding Acer products' superiority & compatibility in order to convince customer that the products meet their needs
* Conduct benchmarking between Acer products and competitor’s align with the agreed procedure to obtain proof of concept
* Deliver training to external parties as per Partner Management’s request in order to support their development program
* Seek and analyze latest updates on knowledge and information of competitor’s product to assure our product can beat competitor's product
* Coordinate with 2nd level support team to ensure all technical problem occurred are solved in order to meet customer’s expectation
Requirements:
* Minimum Bachelor degree (S1), majoring in Computer Engineering from reputable University
* Minimum 5 years working experience as presales / sales technical support in IT or Electronic/customer electronics industry ( *Presales consumer)
* Minimum 5 years working experience as presales / sales technical support in IT Solution company ( *Presales corporate commercial)
* Self motivation, proactive and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Good communication skill
* Good presentation skill
* Willing to travel
* Having broader knowledge of theory and principles within a professional discipline or advanced knowledge of specific technical/operational practices
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to : hrd@acer.co.id
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